Online Store Help

 

How do I sign in to this site?

To sign in to your customer account, click My Account on the top menu bar and enter your email address and password.

If you do not have an account, please click My Account and then choose the Create an Account option.

How do I sign out of this site?

To sign out of your customer account, click Logout on the side menu bar and you will return to the home page.

What if I forgot my password?

If you have forgotten your password, click My Account on the menu bar to access the My Account screen.

At the bottom of the page, click on the Forgot your password? link.

On the password retrieval page, you may enter your email address, and then click Get Password.

We will send your password to the email address we have on file for your account.

How do I become a registered user for this site?

To become a registered member of this site, click Create an Account in My Account and enter your Profile and Account information.

Then click Register. There is no cost to become a registered member.

How do I add an item to my shopping cart?

To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart.

How do I remove an item from my shopping cart?

To remove a single item from your shopping cart, click the x box next to the item you wish to remove.

How do I remove all of the items in my shopping cart?

To remove all of the items currently in your shopping cart, click the Clear Cart button.

Who can I contact if I have questions?

Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have.

Feel free to contact us, or fill out the Contact Request form and we will contact you.

Is my credit card information secure through this site?

YES!

Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology.

If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.

Can I update my account contact information?

To update your contact information you must access My Account.

Click My Account on the menu bar to access your account information.

Select the Profile for which you wish to update the contact information.

Make your changes and then click Save.

Can I change my email address and password?

To update your email address and password you must first My Account.

Click My My Account on the menu bar to access your account information and then select 'Change email address and password' from the My Account menu.

You may update your email address, first and last name, and change your password, then click Save.

Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number.

Passwords are case sensitive.

Can I view my previous orders placed on this site?

To view your order history you must access My Account.

Click My Account on the menu bar to access your account information.

Select View Order History from the My Account menu and then select the order number for the order you wish to view.

Can I provide special instructions with my order?

You can include special instructions for orders during checkout.

In your shopping cart, click Checkout.

On the Payment page, type your special instructions or comments in the Special Instructions text box.

The store owner will receive these instructions along with the order.

Click Place Order to continue with the checkout process.

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